FAQ
Frequently Asked Questions Before Purchase
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Are the products authentic?
Yes. All products sold on Parivè are 100% authentic and come from official stock and end-of-series collections of major French brands.
2. Why are the prices lower than in traditional boutiques?
We purchase unsold items and past collections directly through official channels, without unnecessary intermediaries.
The quality remains the same—only the price changes.
3. Are the products new or second-hand?
All our items are brand new, never worn, and delivered with their original tags.
4. Do the items have any defects?
No. Each product is carefully inspected before shipping.
In the rare case that an imperfection is present, it is always clearly stated on the product page.
5. Do the sizes match standard sizing?
Yes. Sizes follow the official size charts of the original brands.
We recommend consulting the size guide available on each product page.
6. Can I return an item if it doesn’t fit?
Yes. We offer a 30-day return policy, in compliance with European regulations.
Items must be unworn and have their tags intact.
7. Can discounted items be returned?
Yes. Items purchased on sale can also be returned, except for legal exceptions (personalized products or sealed items for hygiene reasons).
8. How does the refund process work?
Once the return is received and inspected, the refund is issued to the original payment method, within the timeframes set by European regulations.
9. What are the delivery times?
Delivery times vary depending on the destination.
Estimated delivery times are always displayed at checkout.
10. Is delivery secure?
Yes. All orders are shipped with tracking and carefully packaged to ensure secure delivery.
11. Are payments secure?
Yes. All payments are fully secured through certified and trusted payment platforms.
12. How can I contact customer service?
Our customer service team is available by email at:
📧 pariveboutique@outlook.com
We are committed to responding as quickly as possible.